Mobile Services

Discussion about Mobile services, like roaming, calls, messaging etc

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Emergency Alert System

The UK Government is introducing Emergency alerts.  Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Sean_D by Former EE Community Manager
  • 7498 Views
  • 0 replies
  • 4 Helpful

Personal voicemail message on imoQ2plus

I am struggling to get a message on my imo and wondered if the route to doing this is with EE and not a function on my actual phone. Cannot find any instruction anywhere not on the phone manual either.  Any help will be greatly appreciated ThanksAddi...

Addie1 by Visitor
  • 975 Views
  • 2 replies
  • 0 Helpful

local e-sim when I'm going abroad

I'm going abroad regularly to NL. While there I want to put a local e-sim on my EE iphone as I want to have a local phone number. I'm on a sim only EE deal at the moment after having finished my EE contract. Can I use a local e-sim next to my UK numb...

Corwil by Investigator
  • 1863 Views
  • 9 replies
  • 9 Helpful

Not receiving SMS text messages in Saudi Arabia

Hi I have downloaded the Saudi version of the NHS covid pass this is called Tawakklna. When I enter my details I am supposed to receive a text (SMS) of a verification code but it is not coming through. I tried using the Tawakklna app and website and ...

Yashas21 by Visitor
  • 1906 Views
  • 9 replies
  • 0 Helpful

Calls from USA

looking to add on calls whilst stuck in isolation in USA but cannot call ee to set this up- anyone any idea if there’s an easier way to do it?thanks in advance 

Voicemail not set up

Hi  voicemail isn’t set up on my iPhone I’ve tried the text option to activate it but nothing happens! I’ve also tried calling 150 but the message says the option is unavailable I’m in Tenerife on holiday at the moment can someone please advise

Not registered on network in ohio usa

Hi if I try to make a call from my phone all I get is not registered on network I cannot send or receive texts either I have tried to connect to mobile networks but nothing has worked any ideas? 

Screenshot_20220104-084343_Call settings.jpg

Cannot receive text

Hello, I'm currently unable to send or receive sms or calls. Background: im currently in Australia and roaming isn't on - however my other ee sim which also doesnt have roaming is receiving sms. I'm using an S9 for the one that doesnt receive sms but...

dalanga7 by Investigator
  • 467 Views
  • 5 replies
  • 0 Helpful