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Diverting calls from mobile to landline

Firefox1701
Contributor
Contributor

‎27-09-2022 07:15 AM

I've tried going Settings > Call > Call Forwarding > Always Forward,  entering the number I want to forward to  ( tried the +44 configuration and the 0 configuration )  but keep getting a message which says  'unexpected response from the network'.

I don't know if this is a stupid question,  but does the phone need to have credit on it  ( because it currently doesn't )?   -   And if I manage to get this to work,  does it cost money on a call-by-call basis or as a one-off charge?

Apologies if this is in the wrong forum  -  if so,  perhaps one of the moderators would be kind enough to move it accordingly.

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4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎27-09-2022 07:26 AM

Hi @Firefox1701 

Call diverting/forwarding was only supported on pay monthly contracts not PAYG. I don't believe this has changed. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

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Firefox1701
Contributor
Contributor
In response to Northerner

‎27-09-2022 07:29 AM

If that is in fact the case,  does that mean there's no way to forward calls if you're on PAYG?

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James_B
EE Community Manager
EE Community Manager
In response to Firefox1701

‎27-09-2022 08:50 AM

That's right @Firefox1701

James

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Firefox1701
Contributor
Contributor
In response to James_B

‎27-09-2022 08:56 AM

Okay ... very annoying,  but thank you for the information.

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