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Diverting calls from mobile to landline

Firefox1701
Contributor
Contributor

‎27-09-2022 07:15 AM

I've tried going Settings > Call > Call Forwarding > Always Forward,  entering the number I want to forward to  ( tried the +44 configuration and the 0 configuration )  but keep getting a message which says  'unexpected response from the network'.

I don't know if this is a stupid question,  but does the phone need to have credit on it  ( because it currently doesn't )?   -   And if I manage to get this to work,  does it cost money on a call-by-call basis or as a one-off charge?

Apologies if this is in the wrong forum  -  if so,  perhaps one of the moderators would be kind enough to move it accordingly.

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4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎27-09-2022 07:26 AM

Hi @Firefox1701 

Call diverting/forwarding was only supported on pay monthly contracts not PAYG. I don't believe this has changed. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Firefox1701
Contributor
Contributor
In response to Northerner

‎27-09-2022 07:29 AM

If that is in fact the case,  does that mean there's no way to forward calls if you're on PAYG?

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James_B
EE Community Manager
EE Community Manager
In response to Firefox1701

‎27-09-2022 08:50 AM

That's right @Firefox1701

James

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Firefox1701
Contributor
Contributor
In response to James_B

‎27-09-2022 08:56 AM

Okay ... very annoying,  but thank you for the information.

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