Mobile Services

Discussion about Mobile services, like roaming, calls, messaging etc

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Data roaming

I forgot to activate my roaming minutes in the UK can someone help I'm in Cape Verde 

Dm64 by Investigator
  • 303 Views
  • 1 replies
  • 0 Helpful

Resolved! Contacting EE while abroad

hi My phone was stolen while abroad. As a result I do not have access to my SIM or the myEE app, nor do I have a mobile to call the number. Why does the message us function not work abroad - this honestly seems like the key purpose of this feature.  ...

Resolved! Roaming not working in EU

Hi,  I have tried to access EU roaming (£2 day rate set up), have followed forum suggestions of going to my account>settings>enable roaming which is showing as blocked but when I toggle to enable it comes up with a prompt to say unable to set up chan...

ChareceL by Explorer
  • 1117 Views
  • 3 replies
  • 4 Helpful

Texting while in US

I am currently in the US and trying to text a US 6-digit number.  However it always says not delivered.  I have tried putting 001, 1 or +1 before the number but have the same problem.  How do I do this?

JW999 by Visitor
  • 243 Views
  • 1 replies
  • 2 Helpful

Using data in the USA

Hi.so I have checked on EE and it tells me “great news” I am able to use my data in the U.S just as I would in the U.K. but what it seems to be doing is giving me a rolling 500mb a day add on that renews every 24hours and my actual data just says wai...

DF1BB1FF-3326-4C47-8BE7-8E25B0C8E594.jpeg
Willg81 by Investigator
  • 1467 Views
  • 8 replies
  • 3 Helpful

Roaming issue

Urgent help needed. I am in Italy travelling. My plan in the uk gives me 163gb and I have used this in France usually with no extra charge and never capped. Now in Italy I am unable to use any data at all, I can’t text 150. I want to be able to use m...

Disable messages on voicemail

Is there any way to set up your voicemail so that you have a greeting message but disable the ability of the caller to leave any message. I'm off on holiday to the USA and wont be using my phone and don't want people to be able to leave messages whil...

Resolved! Receiving calls in Eu

Hi,we have 2 numbers with EE, first of the plans started in 2020 second in 2022 (business).we are going abroad to EU and understand that first plan will not incur any extra charges and will use usual allowances. reading through roaming page, second p...

Pat581 by Visitor
  • 1314 Views
  • 1 replies
  • 2 Helpful