Voicemail notifications

[Uncyb74]

Hi,

I'm getting two notifications when I receive a voice a voice mail message.  I get the system message but I also get a text message.  How do I turn off the text messages and just get the system notification?

Thanks

Ben

Samsung S10 on EE

[Leanne_T]

Hi @Uncyb74

Thanks for coming here. 

Please see the How to remove voicemail notifications from your Samsung phone, support page for details on changing notifications. 

Leanne.

[Uncyb74]

Thanks.  That allows me to turn off the system notifications.  I want to keep those.  I want to stop it from sending me a text message notification.  I think that's an EE setting rather than a phone setting, I might be wrong though...

[Leanne_T]

Thanks @Uncyb74

If you call your voicemail and listen to the options do you have one for text notifications? 

Leanne.

[Uncyb74]

No.  That seemed like the place to go, but I get an option of turning off "enhanced message alerts" but nothing about text alerts.

[Leanne_T]

Thanks for checking @Uncyb74

Does the text say you have a missed call? 

Leanne.

[Uncyb74]

No.  It's a text saying "Voicemail message received xx:xx on xxth Sept. Duration xx Sec. Click or call 22201 to hear this message at your normal rate."  But I also get the system notification.

I was on BT where the system notifications were not available and I got a text.  I've switched to EE and now I'm getting both.

[Leanne_T]

I see @Uncyb74

In this case, please call us on 150 and our tech gurus will get this looked into for you. 

Leanne 🙂

[bristolian]

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@Uncyb74 wrote:

No.  That seemed like the place to go, but I get an option of turning off "enhanced message alerts" but nothing about text alerts.

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I believe the text notifications that you're describing are these enhanced message alerts,

Try disabling these via the voicemail menus and see if you get the behaviour you'd prefer - worst happens is that you need to re-enable them after.