Roaming

[Walks1]

Hi how can I receive calls and texts in brazil please

[Schockwave]

Hello @Walks1 ,

Welcome to the community,

You may want to take a look here:

https://ee.co.uk/help/help-new/roaming-and-international

This will depend whether you are on pay as you go or monthly contract.

If monthly contract, did you enable roaming, call abroad and premium calls in settings either via My EE App or online? This you would have to do, if you are unable you will have to give EE a ring so they can do this, but ring at UK opening times:

https://ee.co.uk/contact-ee/account-billing/mobile

If you have Skype, it should be free to ring them. If you are on pay as you go, make sure you have enough credit to do use your phone abroad, roaming should be automatically enabled.

[XRaySpeX]

As it is not in EU, you cannot use your usual UK allowances there but will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/help-new/roaming-costs/countries/brazil

If you are on contract, remember to text ROAMING to 150 before you leave UK to ensure roaming is enabled on your account.