Roam blocked jamaica

[keyerra]

I’m having issues with my service , i have no service and can’t call or text any of my family i’ve paid for travel pass and i’m blocked from enabling my roam, i need to contact my family and i’m very upset as i’ve paid for minutes and data 

[XRaySpeX]

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

[keyerra]

I’m on a contract , i have gone onto my app and have seen that it’s been blocked , it says text 150 but i can’t as i have no service 

[XRaySpeX]

Try calling CS on the Freephone no. in my sig over Skype. It should be free.