Roaming in Jamaica

[Embee2]

Hi, I’ve just arrived in Jamaica on holiday and even after texting 150 ROAMING before going away, I still for  have absolutely no signal whilst here though a friend I am with is also with EE and has full signal.

I am due to receive a very important text message but can’t recieve it because of this but I  can’t contact EE at all via phone or text due to having no signal to sort it out so I’m at abit of a loss of what to do.

Is there anything I can do?

[bristolian]

Did you receive a confirmation message after texting ROAMING to 150? If  you did, try using your phone's network search function to manually select each local network in turn. If all refuse a connection, that would suggest an account issue. You may find other networks allow a connection.

Your only recourse will be to contact CS to check your SIM's roaming status. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.

[Embee2]

Thanks for your reply.

Yeah I did recieve confirmation and have tried to auto connect and manually select a network but to no avail, seems to be something is wrong with my account but I will contact customer service now, thank you for the information! Very helpful 😊

[Chris_B]

@Embee2  Have you tried just restarting the device? 

[Embee2]

Yes I have a few times but nothing changed. On a call with CS and they have mentioned it could be to do with my spend cap being set to 0 so it’s being raised. Hoping this fixes the issue ☺️

[bristolian]

A spend cap would not normally cause issues with getting a network connection, but with incurring charges through chargeable usage.

Something to eliminate, though. Be sure to check their fix before terminating the call.

[Embee2 · Accepted solution]

It did end up being the spend cap weirdly, they took it off and I restarted the phone and was connected straight away. 
Very confusing but glad it’s fixed! Thanks again for your help 🙂

[Katie_B]

Thanks for coming back and letting us know @Embee2. 

It's great to hear this is now resolved. 

Have a great time in Jamaica. 

Katie