Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Resolved! 60 Global Roaming minutes secondary number

I am the primary account holder and I'm in the UK. The holder of the second number associated with my account is in South Korea and travelling to Thailand.If I buy the 60 global roaming minutes add-on from my account, can they use them to make calls ...

Roam Further

Hi. I’m already in the Us. Can I add on roam further now to use or do I have to activate In the UK? ThanksBen

I can't unblock my roaming option.

Like others, I can't unblock my roaming option under controls. It keeps reverting. I contacted the chat line and they claimed they'd reset it but I waited 24 hours (now 36 hours) and its still the same problem. I'm travelling soon and need this resol...

Resolved! Unable to make calls from abroad

Hi, I can receive calls and text abroad but not make them? Data is fine incl. FB, WhatsApp etc roaming on, tried reboot etc. any ideas? thanks

Resolved! Hi, I am on holiday in France. How do I enable roaming?

I am on holiday in France. How do I enable roaming that will allow me to make calls? I have No Service showing on my iPhone.

Texts

In my contacts on my mobile phone I have one person that when I ring them always says line busy even when they are not and when I text they never get my text message either

Roaming not working

HiI am in Prague and my roaming is not working. No data, no calls, no texts. So I am just stuck at hotel.On the app, roaming is activated, always.Is there any way I can get it to work?

Wrong number appearing on text

I recently joined EE, and brought over my old number. New phone (S21 FE 5G) had a temporary number until the PAC code was activated. Everything working fine once activated apart from the following: When i text or message my spouse, the temporary num...

Roaming

Hi. My daughter has left for Spain and I had not activated roaming on her mobile. How can I correct this. Via the account does not work. Thanks.

Resolved! Can't make or receive calls abroad USA

Hello, I'm over in the USA at the moment for work, but I'm unable to make or receive calls, I just get a flag 'Call Failed' everytime. It was working fine when I initially arrived. I've got the Roam Abroad Pass as I'm back and fourth a fair bit for w...