28-11-2022 06:17 PM
I am currently out of the UK (in Albania) and I am trying to add a data package onto my account to allow me to use cellular data abroad.
when I arrived I received a text saying I could add a plan to my account, but when I click the link it asks me to disable WiFi, but I can’t access the page without WiFi as I currently haven’t got a package?
Any advice?
28-11-2022 06:19 PM
Hi @Joeahh
As long as you have roaming activated, you should be able to get to the add-on page without having a package. Have you tried to access it?
28-11-2022 06:22 PM
I have roaming enabled, everything ticked,
when I’m not on WiFi I have full bar of signal but no 3G 4G 5G icon or anything next to it?
if I’m on WiFi I get the “disconnect WiFi..” comment, if I’m not on WiFi safari just says cannot load page
28-11-2022 06:43 PM
@Joeahh : Is it a phone or a mobile router that you have?
What is this link you've been given?