Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Number disconnected

My UK number has been disconnected since my 2nd day of arrival in Brunei. Why could EE disconnect? I have been on a 15 pounds pay as you go pack and did not renew it on 30 December 2021 since it was the day I left UK for Brunei. Could this be the cau...

Roaming and international calls

I am unable to remove the block on my roaming and international calls despite purchasing text and call packages for international use?

Access to voicemail abroad (no pin)

I’m currently abroad in Ghana and have received a voicemail but I am unable to access it due to not having set up a pin. Can someone please advise the best way to set up a pin and access my voicemail? thank you!

Resolved! Roaming Further Pass activated but not working

Hi there, I can't seem to contact anyone from EE as the conversation tab isn't popping up. I've been a Pay Monthly customer for 3 years now on an iPhone the entire time and recently travelled to Canada. I purchased a Roam Further pass and received a...

Data roaming package and upgrades

Travelled to Barbados on the 23rd and selected an additional package to be able to buy data whilst out there, 7 days In I receive a text, you can now pay for data…luckily our hotel had Wi-Fi or I wouldn’t of been able to wish anyone happy Christmas o...

Roam further not working?

I’ve bought roam further whilst I’m in the USA for a holiday but seem unable to access my roaming data. Roaming is on in settings and roam further says it should activate immediately. Any ideas?

Resolved! Messaging service? Turn it off

Can I turn off the text messaging service, so I can’t recieve & send at all, do I need ee to do this or can I change sim settings, thanks

Personal voicemail message on imoQ2plus

I am struggling to get a message on my imo and wondered if the route to doing this is with EE and not a function on my actual phone. Cannot find any instruction anywhere not on the phone manual either. Any help will be greatly appreciated ThanksAddi...

local e-sim when I'm going abroad

I'm going abroad regularly to NL. While there I want to put a local e-sim on my EE iphone as I want to have a local phone number. I'm on a sim only EE deal at the moment after having finished my EE contract. Can I use a local e-sim next to my UK numb...

Not receiving SMS text messages in Saudi Arabia

Hi I have downloaded the Saudi version of the NHS covid pass this is called Tawakklna. When I enter my details I am supposed to receive a text (SMS) of a verification code but it is not coming through. I tried using the Tawakklna app and website and ...