IPhone XS Max IOS 16.0.2 : Cannot send text message

[Speedplay]

When I registered the Sim Card with My EE, I received the confirmation code by text.

since I’ve updated to iOS 16.0.2 and I don’t know if this why it’s not working.

I’ve tried texting and it’s not working (not distributed).

I’ve resetted Network settings, hard reset many times, still not working… Any clue?

[Leanne_T]

Hi @Speedplay

Thanks for coming here. 

Can you make calls? 

Could you try texting NUMBER to 150, does this message send? 

Leanne.

[Speedplay]

Thank you for your answer!

I can call and I can text to 150.

but I tried to subscribe to CALMAC notifications for services status https://www.calmac.co.uk/service-status-text

so to number 60030 and text messages are not distributed.

[Leanne_T]

Thanks @Speedplay

Can you text UNBAR to 150, what reply do you get? 

Leanne.

[Speedplay]

Thanks again!

here is the answer:

You can text the following codes to 150 for free while in the UK or EU:

BALANCE for more info on your remaining credit, allowances, packs, add-ons or free boosts,

BOOST to check the status of your FREE BOOST,
ALL PACKS for a list of packs available,
ADDONS for a list of data, text or minutes add-ons available,
NOW if you have bought another pack and want to start it early,
STOP PACK to stop any active packs from recurring,
ROLLOVER to check what data you've rolled over from your previous pack,

HELP PAYG for a link to online help,
HELP TOP UP to find out how to top up via text,
VO followed by voucher number (Incl mobile number at the end if topping up a different phone - VO 1234567891261236 07973100150 for example),

RO country name for roaming rates,
NUMBER whats my telephone number,
UNLOCK to check the lock status of your Apple device,
VM ON or VM OFF to control diverts to your voicemail,
CONTENT LOCK: Check and restrict your 18+ Rated content settings,
APP to download the My EE app,
SCAM : Info on how to spot and deal with scams and spam

STOP to 1234: To opt out of marketing communications.

More info can be found at ee.co.uk/textservices

[Speedplay]

Balance gives :

Your current balance as of today 17:06 is £0.00. You have unlimited minutes, unlimited texts and 35.3GB remaining until 10/10/2022 for your £20 Pack SIM Local 2022. Your last top up was £20.00 on 11/08/2022 at 14:13. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

[Leanne_T]

Thanks @Speedplay

In this case, please call us on 150 and the team will get your account looked into and help you get this resolved. 

Leanne 🙂

[XRaySpeX · Accepted solution]

You are on PAYG. Your pack allowance does not include shortcodes such as 60030. There is a charge for these but your credit is zero. So this text cannot & will not be sent.