Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: EE Roaming - Help when abroad with your EE phone or device

bamkywn
Visitor

‎18-09-2022 11:45 AM

Hello, 

Right now I'm in Switzerland and just pop-in the EE sim card and already added on 40 pound into the account and it seems like that I could not use the data and signal. What should I do? I already rebooting the phone. 

Thank you so much

0 Helpful
2 REPLIES 2
Jon_K
Former EE Employee

‎18-09-2022 02:13 PM

Hi @bamkywn.

 

Are you on contract or pay as you go?

 

What phone are you using?

 

Have you tried restarting your phone?

 

Jon

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎18-09-2022 05:18 PM

@bamkywn : If you are on PAYG, Did you use that SIM for making calls or texts in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful