Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

MM phone services phone not allowed . What is this message, phone not working

What is this message.Have been in france for the week and phone worked fine but not recognising the network once back in UK.

Resolved! roaming

my sim contract is still running from 2017, can i use my phone abroad for data texts calls using my existing data allowance or will i need to purchase a bundle (spain)

Urgent! Can not make Calls from Republic of Ireland - Apparently "No Service"???

Hi, I am in the same position on this and its completely ridiculous. I am in the Republic of Ireland in Dublin on business and have "No Service" and can not make any calls and have people messaging me on Whatsapp when I have Wifi telling me that phon...

Resolved! 120 mins from anywhere

Hello I am in India at the moment and wanted to know if 120 mins from anywhere covered calls made and received from UK numbers whilst in India or do I have to pay 1.88 per minute. also if I add on the 120 mins bundle, is there a reminder I can add to...

Can’t contact EE

Can’t contact EE from 150 or the EE app been like it a couple weeks now . Need to contact EE

HELP! My iPhone XR wont send text messages.

Hello, I had my old number transferred to EE last year. I hardly need to use SMS as everyone I know has iMessages and iPhones or Whatsapp. I tried to send a standard text this morning and it just keeps failing. Can some one help. Mark

text messages

i’ve been wondering for the past couple of days now but just left it to see if it was an error or just a fault at that time but i’m not longer receiving text messages on my number and it doesn’t allow me to send messages either. also when trying to t...

Owner restricted access when using phone abroad outside the eu

I am abroad, outside the eu. I am able to phone the uk, however, I cannot phone eu countries or even numbers in the country I’m in. I can however text.the automated response when I try to phone says “ account holder has restricted access “, which of...

How to lift the bar preventing me from entering competitions by text

How do I lift the permissions bar so that I am able to enter competitions by text?

Disconnected line

I am trying to call EE customer support through the app, web any way I can but the line doesn’t ring at all and disconnects. How can I get through to EE?