Mobile Services

Roaming in the usa

I have the roaming smart add on.I know I have 50g of data to use in the USA and can phone and text back home with in my contact.My question is can I phone USA phone numbers while in the USA at no extra cost.

Resolved! Roaming in the USA - do EE offer VoLTE

I'm heading to the States in a few weeks and wanted to understand if EE have a solution in place (namely VoLTE) to ensure trouble free roaming in the States. As you'll know, when we roam abroad. We can access 4G (and now in some places 5G) for data s...

Roaming charges

I was connected to Wi-Fi whilst abroad but I’ve been charged £2 for every day I was away ??

Re: Data Usage impossible!

Just got a data sim and mini hub for the first from EE, switched it on and it took 9mb instantly. 1hr took customer service to help me, and were good enough to give me more, they insisted they sent through the top and nothing for 15mins till I said I...

Resolved! Calling from abroad

Im currently away in spain and want call my friend back in uk will they get charged for the call?

I'm abroad and I didn't set up roaming

Hi ee, I have made it abroad but didn't set up roaming. Few questions Can i set this up from outside the UK? And how? Can this then be turned off after i get back? I have tried texting roaming pass to 150 but nothing has confirmed etc. Do i need mobi...

Resolved! Using pay as you go in the EU

I have a pay as you go pre 2017. I am going to travel in austria and france but am not starting out from the UK. Can I use my allowances to roam and on the internet if I am not starting out in the UK

Unable to make international calls from abroad

I am so disappointed with EE, I have been a business customer with 5 phones for 12 years, I have never had a problem with international calls whilst travelling. I had a upgrade in May and I am now abroad for 8 weeks, I called twice before leaving to ...

Re: Is 0191 516 1646 an official EE number?

Just had a call from this number myself, offering a free upgrade to my Flex plan. Is that the sort of thing this partner would do? I was subject to a complex bank scam lately that involved spoofing of the callers number so I'm paranoid. The caller (w...

Resolved! Mifi roaming

We have a mifi with an ee payg data sim purchased in summer/autumn 2020 & are going to France soon, for the first time since then. If I look at the information on the ee website it says I have to text them before I go & purchase special data when I g...

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