Mobile Services

Resolved! Using £30 30 day EE 100GB SIM in EU countries with US-based iPhone

My son is now in Paris and heading to Spain and Portugal and has been able to use his £30 30 day EE SIM that he acquired in Slough in his US-based iPhone with no problem for data only as well as iMessage. He really only needs Internet access and has ...

Roaming in Spain

Hi all. It's July 2022. My wife's EE mobile, and my 1p mobile (which uses the EE network), both lost signal whilst in our property in Andalusia, Spain, yesterday! When going outside, a small signal returned, but on Movistar, not the usual (always...

My phone not Receiving calls or message

Lost my phone abroad (USA)

I am currently in the USA and I'm traveling alone. I have lost my phone and EE sim. I have ordered a new EE sim to where I am staying in the hope of transferring my number too it. The issue is all my banking and various other services need to use my ...

Roaming issues when calling

Currently on holiday outside the Eu bought the calls add on but each time I try to make a call I get a message in Spanish then the call disconnect.. I’ve used the phone abroad previously.. just not sure what happened.. and don’t want to call 150 at £...

Resolved! Re: EE Roaming - Getting ready to use your phone abroad

Hi, can I pay for 1 month then cancel please as only on a 2 week holiday?

Resolved! Using my S9 in Thailand

I purchase and use a Thai sim when I am in Thailand with no problems,...my question is regarding the first few hours when I arrive in the country, until I buy a sim, I can never seem to use my phone, I suspect its down to some settings, being an old ...

Voicemail volume

Could you increase the volume of the voicemail when played via visual voicemail. I have the volume turned up on my iPhone 7plus but it’s still quite quiet.This makes it difficult to hear messages especially when I’m a noisy environment

Resolved! ROAMING PASS NOT WORKING IN THE USA

On arrival to the US roaming did not work. It was set up a number of months ago and worked fine when I was here in May. Up to this point EE have been great, but with this issue its been a bad experience. I have five bars but they are grayed out meani...

Are 5GEE mobile broadband customers eligible for London Underground EE WiFi?

Hi all. I have a 5GEE router at home, and as this uses a sim, I have an EE mobile number. Am I eligible for EE WiFi-Auto on the underground? From what I have read online it seems I need to have an EE sim in my phone, but I have also seen some people...

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