Mobile Services

No Data is spain

I have a data cap enabled and I also have data roaming in. I have a data plan of £2 a day whilst abroad but it doesn’t seem to work. Everything is correct and should work  but doesn’t 

Fair usage of data in USA

Hi,Our daughter has just gone to the USA to study for 9 months.  Alongside her unlimited calls/texts she has 120gb of data on her plan.I understand a fair usage policy will be in place reducing her allowance to either 15gb or 50gb (depending what pag...

Been charged for roaming and don’t have it!!

I have been in Greece for 4 days have been charged for roaming on every line and cannot text or call the uk at all! Can’t call EE as don’t have roaming! According to app it is activated!! Please help!

'having problem' with activating roaming in USA

I'm a UK EE customer visiting the USA. I got the text message about roaming being available but it seems to be off under my Parental controls setting (I'm a big boy and I set these myself). When I try to turn it on it waits a few seconds, turns it ba...

i-phone 7+ recently I can't send 50% texts, and friends are not getting through.

Since changing my contract my phone is not fit for purpose.  Texts not sending,  friends complaining that they can't get through to me either by text OR phone.  Nothing else has changed.  But there is always a problem, what can I do?

Can't ring home from spain

In the US - phone not working

I am in the US. Everything is on but can’t get calls or texts.  What’s happening? 

Coverage in US

In Oregon, US and getting very intermittent/no mobile connection even in city/towns. Is this a known problem/issue? Sometimes (but not always) restarting phone helps, but it quickly drops coverage again