Mobile Services

HELP! - Lost phone

Hey, I am trying desperately to contact EE from the states where I am currently to report my phone lost, but keep getting cut off, is there a way of reporting online does anyone know? I can't find anything but this is crazy!! Any help appreciated

cant receive sms or calls while abroad

while i get an easy solution would be to enable roaming. 1. i do not want to pay their ridiculous fees for just being able to RECEIVE A SINGULAR TEXT2. myee app gives my the "Sorry, we're having problems. Text INFO to 150 to make your changes."3. I C...

Resolved! No signal in USA

Hoping someone can help resolve this I purchased the "roam further" add on in the UK, but since arriving in the US have no connection at all (calls or data). Things I've tried to fix this:- turned the phone off and on again- cleaned the SIM card- tur...

Re: Changes for EE customers roaming in the EU

I have 4 lines under my PAYG contract, the contract expires on my 2023 after that i will be charged for each line 2pounds a day or per contract?

Unable to make calls

Hi there, I live in Australia and bought a pay as you go sim whilst in the UK. I am unable to make calls. Can anyone help please? Thank you. Shemaine

Resolved! Roaming

I am an ee pay monthly customer. I understand calls/texts/data are included in my plan from eu to uk, but is there a charge to receive to ee pay monthly in the uk? I don’t wish my family to incur a charge if I am texting or calling. Thank you

I am abroad with no phone connection

Hi...I arrived ed in Croatia today and have no roaming available in my plan - how do I get a roaming pass when phone is not connected?

EE STAFF AND TECH TEAM

I have nothing , but the greatest respect for the Team here at EE. Just like BT , they were able to get the problem ironed out with my BLACKVIEW A95. I was having difficulty getting my phone to accept my physical SIM. Thanks to the tech team , beca...

I can now not make standard or wifi calls in Turkey

I have been in Turkey for 7 days and made several standard WIFI calls daily. As of yesterday morning, I was not able to make any calls. Ok, so the hotel has excellent WIFI coverage, and my EE package allows calls from turkey, and signals are in high ...

Calling German numbers from within Germany

Since noon today (22/07/22) I am unable to call German numbers from my UK EE mobile from within Germany. Until then it had worked well. I have plenty international allowance left and calling customer service gets me nowhere. I really do need my phone...

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