Sim activation

AK2020 · ‎04-11-2022

Hey, I got a Sim card at the Heathrow airport on my way to Germany.

The guy at the kiosk installed it into my phone and told me I'm ready to go.

I went on to Germany without testing it and just trusting the guy.

Now that I'm in Germany the phone doesn't work. It seems it's connected to a network but I can't place a call nor can I use any data.

After trying to troubleshoot online it seems that I should have placed a call while I was in London to activate the Sim.

Now that I'm roaming it doesn't seem to work.

What can I do?

I called customer service a couple times already and they promised to call me back but nothing yet.

It would be nice if I could use the service I paid for especially being far away from home.

Any suggestions?

Thank you!

Northerner · ‎04-11-2022

Hi @AK2020

EE Sims are designed for the UK network.

If the SIM isn't activated in the UK then nothing can be done. UK EE PAYG Sims need to be activated on the UK network before they can be used.

Buy a local German SIM is your solution.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Chris_B · ‎04-11-2022

@AK2020 you’ve got a signal so there is no reason you can not use it. Can text BALANCE to 150 ?

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.