Mobile Services

Unable to call or text from abroad

I am on a pay monthly contract and have paid extra for the roam abroad pass. Currently in Canada and can’t call home or send text messages. This is the only way of contacting my elderly parents. Data seems to be ok and I can use wifi for WhatsApp etc...

Roaming and make calls internationally from uk

Hi would EE live chat be able to turn on make international calls from UK and turn on roaming

Resolved! If Text are unlimited - why do I have to pay for photos I send with text

In USA, turning on roaming error and customer services cannot get through

Hi We landed in the USA Miami for our 2 week holiday. We arrived and there is no data or network on my mobile logged onto my EE account and roaming is currently blocked.I unblock the roaming feature and it says error (tried several times and I get t...

Cannot get onto Roaming in Canada

Goodmorning. I have just arrived in Canada and I cannot get onto roaming. I have put on roaming on my phone. I have tried selecting all the networks and they will not connect. I can not text 150 as I can only do emergency calls. I have an add on so ...

I need help connecting to local network in northern cyorus

I have my phone on automatic network search, it is showing the local network but won’t connect. I cannot speak to anyone at ee, 150 won’t connect and just keep sending me links to this community chat. I have done everything, I am scared to drive and ...

Re: Roaming blocked

I have the same issue. The help support team said they had unblocked it. It's still showing blocked on my EE page and asks me to text 150. I can't do that as I have no network at all! I specifically bought extra roaming too. Not happy

Roaming in USA not working: can't text 150, have waited 24 hrs

Greetings, like many, I have landed in the USA to notice that my EE roaming is not working. I have recently traveled in Europe with no trouble (and no having to remember to text ROAMING to 150 beforehand unless a trap door is triggered). I am using a...

Number spoofed but how did they get my contacts?

Today my wife says that she had a missed call from me when I had not tried to call her. I got a call from my Dad an hour later asking if I had tried to call him and this was not me. Neither call appears in my call logs. It seems like my number has be...

My samsung galaxy a12 answerphone outgoing message not working

To all, I have a personal recorded outgoing greeting message that’s been verified by EE as in use as it plays that message & is saved. This should play when I can’t get to my mobile phone, then a caller can leave a message. As I understand, my serv...

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