Mobile Services

Relocating to France

I am moving to France to live and need to keep my mobiles with EE as my contract does not expire for 18 months. I do not want to keep paying roaming charges, what can be done ?

Phone pings constantly when no messages

My phone pings every few minutes when there are no messages. I have taken it to the EE Shop twice but they have not cured it. If something isn't done soon I will throw it on the floor and jump on it

Resolved! i would like to check a in comeing call

Resolved! Phoning my mums landline from the EU - it does not ring for her

I am away for 2 weeks - paid the extra for the month to cover me so I can phone my mum who is in her 80's to make sure she is OK every day. I can FaceTime her but have to ring her first to make her get her iPad. However her phone seems to ring fro...

Republic of Ireland

Hi, what ‘add on’ do I need to be able to text and call in Dublin. I’m a bit confused about the Ireland add on as it just states minutes and not texts/messages. Thanks in advance. Sally.

Re: EE Roaming - Getting ready to use your phone abroad

Hi I am going to US tomorrow on vacation and so I texted ROAM FURTHER to 150 ( I need to use my phone in US). I got a text reply saying "Your device is set up to be used for roaming in any country." All good! Do I need to do anything more? or is that...

Resolved! I have the roaming data smart benefit - which countries are included?

I am heading to Cape Verde soon and wanted to know if i can use my smart benefit roaming pass in Cape Verde? There is no set list i can find online to find this out! Many thanks

EE Roaming charges in Jamaica

I am being killed with roaming changes in Jamaica! The cost is £6:87 for 150mg but it lasts a maximum of 24 hrs!? I have been here 4/20 and I’ve already spent £90! Surely there must be a cheaper way?!

Re: Wifi calling

@kcurrie65 I'm new to the blogs but managed to read the information you posted which was very helpful thanks I've had the same issues I have just moved and have very poor EE service at home so rely on Wi-fi calling and its not working, I turned 0ff/O...

You-ve-dialled-an-incorrect-number message when calling EE to EE

Hi My partner has Galaxy S21+, and I use an iPhone. We are both on EE, when I try to ring her I get the message “You have dialled an incorrect number”. I can text her fine. To try to resolve this we have reset her network settings, and manually chose...

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