Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Privacy Warning

Does anyone get a privacy warning message come up in the settings wifi section??

I’m in Dubai, purchased a global text add on and still can’t receive them

Hi, can anyone help me. I purchased a global add on of text messages but can’t receive them. I need it to receive my code to fill in my passenger locator form to return to the uk in 2 days

Google pixel 5 5g dropping calls

Hi, I upgraded to a Google Pixel5 5G in June 2021. Recently it has started dropping calls after a couple of seconds to a few minutes. Obviously I haven't been able to connect to the Ee helpline. Is there a fox for this?

HELP ROAM ANYWHERE ACTIVATED IN ERROR

I rang 150 to enquire about setting up Roam Anywhere as we are going to the USA in April. I wanted to speak to an advisor about how to go about this and to ask further questions, I chose the correct option thinking that I would be able to speak to so...

Re: Can’t connect to network abroad

I’m also having this issue. It’s a nightmare as I can’t complete 2 step verification for email etc whilst away. I have premium calls and roaming activated, but can’t connect to a network. I’ve rebooted a few times but still nothing. My second line on...

Re: No EE roaming in Spain

Yes I arrived on Tuesday and there is no other network available to hook up with. I was told in the UK that free data roaming was still available until sometime in March 2022. I can use the internet if connected to WIFi but no mobile phone service av...

Wi-Fi Calling Not Working

Hi looking for a bit support. My wifi calling is not working with EE when using my work wifi. When I was with 3 it worked flawlessly and is something I need as it work I get No signal.My colleague uses vodafone and his sim works with Wi-Fi calling on...

Resolved! New Google pixel 6 not taking calls or txt

I have upgraded to a Google Pixel 6 and it was delivered and set up by ee. I was told the new sim would take 24 hours to work but that was over 3 days ago and it is still showing 'ee temporarily unavailable'. How long will it take to work. WiFi is wo...

Re: Can’t receive calls

Same here and there is a 40 min wait to call!!

Incoming and outgoing calls barred. I tried IMEI.

I tried IMEI but ee claims there is a problem on their side. I have tried all day and still the problem remains. I can receive and send text but no calls