Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Incoming and outgoing calls barred. I tried IMEI.

I tried IMEI but ee claims there is a problem on their side. I have tried all day and still the problem remains. I can receive and send text but no calls

URGENT HUGE PROBLEM and I can't call EE back to solve it

I'm living in Lithuania, on PAYG, 16 GBP credit which I usually top-up on the net, and 3.2 GB data left on my EE number. I'm off to Sweden on Friday for a few weeks and the EU roaming ends whilst I'm there. So I called EE today and an assistant in Ir...

Re: Cant make calls or receive

Hi there i am in Africa Nairobi I have no service my network.is there’s any advice.

Cant make calls or receive

I live in France and have a UK number with EE. Since i travelled to Sri Lanka and came home I am unable to receive calls or make them. I can text message etc

Using my UKEE in the USA

Hello all. I'm going to the USA next week and I'm looking to take my phone mainly for satnav and incase of a emergency so was planing on using a add on, but my issue is I've been abroad twice with my EE contract (Portugal and Rotterdam) and my phone ...

SMS not being received (abroad)-local texts are received, tested iPhone+Android

Hi folks,I've been troubleshooting with EE Tech support but not finding answers. I have a roaming bundle for SMS messages installed, but no texts are coming in from EE, or other UK (overseas) folks. What is working:1. Phone calls in/out are working ...

Resolved! Roam Abroad Add-on & billing dates

My billing date is 9th of the month. I am due to go abroad on 3rd March for 2 weeks. Does the Roam Abroad add-on follow the billing month dates, or is it completely stand-alone? So will I need to pay for 2 x Roam Abroad add-ons, to cover 3rd to 8th M...

EU roaming daily charge

Hi Just want some clarification on EU roaming daily charge after March 2022, will I be charged for 2 £ / day if I only receive calls and text messages from UK? Thanks!

Eu data roaming stopped working

I've been using preloaded data only sim card (120gb for 12months) in EU country for few months and it's been working perfectly till today. It has connection to the network but doesn't provide internet anymore. Has anything changed or is it temporary ...

EE 150 number not responding

I have been trying to call the EE 150 number but it doesn’t respond. Anyone else having same problem? Happened a couple of weeks ago when they suspended our account during their ongoing roaming in US problems. Their roaming doesn’t work in US so you...