Roaming bought £10 for USA doesn’t work here

[Elephantinthe]

Help I bought roaming pass for USA and also for my daughters. Theirs work beautifully. Mine will do nothing it won’t connect with providers over here. I’ve struggled with it all day hotspotting if there’s etc.

[XRaySpeX · Accepted solution]

@Elephantinthe : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

[Elephantinthe]

You are awesome! Only you solved this with your reply. Not EE not Apple not my family and Friends. I thank you. 

[Elephantinthe]

Specifically it was this bit that solved the problem; 

Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

[Christopher_G]

Glad to hear that @XRaySpeX's help got you up and running, @Elephantinthe.

Enjoy the rest of your trip. 🙂

Chris

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.