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Any solutions to not being able to buy a roaming pass?

davgp
Investigator
Investigator

I'm summary, I'm in Mexico for work. I received the text message inviting me to add a roaming add on, when I click on the link I get a page like this. 

1000001271.png

 Doesnt let me add the add on. I connected to WiFi and chatted to a guide for AN HOUR. Phone restarted, tried changing networks, tried different browsers, incognito mode. Nothing. Then texted ROAM to 150 but when I get to the part where you text ROAMINGDATA it says "sorry we can't complete your request". Invites me to call 150 but the lines are closed. Why can't I just go into myEE app while on WiFi and add a roaming pass? Is this normal? 

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