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Any solutions to not being able to buy a roaming pass?

davgp
Investigator
Investigator

‎14-05-2026 11:10 PM - last edited on ‎15-05-2026 04:32 PM by EE Community Moderator

I'm summary, I'm in Mexico for work. I received the text message inviting me to add a roaming add on, when I click on the link I get a page like this. 

 Doesnt let me add the add on. I connected to WiFi and chatted to a guide for AN HOUR. Phone restarted, tried changing networks, tried different browsers, incognito mode. Nothing. Then texted ROAM to 150 but when I get to the part where you text ROAMINGDATA it says "sorry we can't complete your request". Invites me to call 150 but the lines are closed. Why can't I just go into myEE app while on WiFi and add a roaming pass? Is this normal? 

[Mod edit: Removed screenshot showing phone number. Kindly refrain from sharing private information in public posts.]

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4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎15-05-2026 03:24 AM

What do you see when you click "Buy Data"?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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davgp
Investigator
Investigator
In response to XRaySpeX

‎15-05-2026 02:37 PM - edited ‎15-05-2026 02:41 PM

It just reloads the same page I did the screenshot from. 

I've tried opening the link in different browsers, tried incognito, it's just always the same. I think it might be related to the network I'm connected to in Mexico because when I was in the US earlier this week it worked. The guide I chatted to just didn't have any idea but said they couldn't add the roaming add-on from their end! Madness really. Definitely be getting a SIM from another provider next time I travel outside the EU. 

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XRaySpeX
EE Community Star
EE Community Star
In response to davgp

‎15-05-2026 02:53 PM

Try another Mex network.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
davgp
Investigator
Investigator
In response to XRaySpeX

‎15-05-2026 06:36 PM

Yeah tried that, but the only other network is AT&T and it won't connect. Don't think they're a roaming partner. 

Ended up getting a Vodafone travel esim. Connected (ironically to the same network) and got data straight away. EE could do with sorting out a better way to get roaming working.