Mobile Services

Getting connected to a phone network in the USA

Just arrived in the USA but can’t get connected to a phone network hence no phone signal. I took out EE’s ‘more roaming’ package which should help with data but really need a phone network connection. Any help?Keith M

Roaming in the USA

Why does my phone not connect to any mobile service out here in the US? I can only use it on Wi-Fi. Very frustrating 

Call India form the UK

I am trying to call India from my phone but it is saying call are barred.  How do I fix this.Thanks

How to activate My EE number roaming while I am in Egypt

Data roaming Japan

so my son has a sim connected to my account, we have had this for years.he has gone to Japan and now cannot access his online banking as no OTP’s can be received. urgent help required.he will run out of cash today

International calls barred - getting nowhere

Hi - hoping someone can help. Recently, I have been unable to make international calls (to France) from my handset, the message I get is "calls to this number are barred from your phone". This started a few weeks ago, previously I have always been ab...

Not getting SIGNAL IN THE USA

Hi I arrived in the US yesterday and I’m not getting any signal? usually when I travelled abroad I get a text straightaway . 

Service Abroad

Hi there!I am travelling in Spain at the moment and switched my roaming off when I arrived. I now would like to turn it back on and use my £2 a day allowance.I have switched roaming back on on the app several times, waiting the allotted 24h period ea...

Wifi-calling from France

Hi,I know it states that if you use wi-fi calling abroad, (ie. France) you are charged as an international call, as it uses the EE network (not data) but if you have roaming included and unlimited calls included, are there still charges and if so, ho...