Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Re: No EE roaming in Spain

Yes I arrived on Tuesday and there is no other network available to hook up with. I was told in the UK that free data roaming was still available until sometime in March 2022. I can use the internet if connected to WIFi but no mobile phone service av...

Wi-Fi Calling Not Working

Hi looking for a bit support. My wifi calling is not working with EE when using my work wifi. When I was with 3 it worked flawlessly and is something I need as it work I get No signal.My colleague uses vodafone and his sim works with Wi-Fi calling on...

Resolved! New Google pixel 6 not taking calls or txt

I have upgraded to a Google Pixel 6 and it was delivered and set up by ee. I was told the new sim would take 24 hours to work but that was over 3 days ago and it is still showing 'ee temporarily unavailable'. How long will it take to work. WiFi is wo...

Re: Can’t receive calls

Same here and there is a 40 min wait to call!!

Incoming and outgoing calls barred. I tried IMEI.

I tried IMEI but ee claims there is a problem on their side. I have tried all day and still the problem remains. I can receive and send text but no calls

URGENT HUGE PROBLEM and I can't call EE back to solve it

I'm living in Lithuania, on PAYG, 16 GBP credit which I usually top-up on the net, and 3.2 GB data left on my EE number. I'm off to Sweden on Friday for a few weeks and the EU roaming ends whilst I'm there. So I called EE today and an assistant in Ir...

Re: Cant make calls or receive

Hi there i am in Africa Nairobi I have no service my network.is there’s any advice.

Cant make calls or receive

I live in France and have a UK number with EE. Since i travelled to Sri Lanka and came home I am unable to receive calls or make them. I can text message etc

Using my UKEE in the USA

Hello all. I'm going to the USA next week and I'm looking to take my phone mainly for satnav and incase of a emergency so was planing on using a add on, but my issue is I've been abroad twice with my EE contract (Portugal and Rotterdam) and my phone ...

SMS not being received (abroad)-local texts are received, tested iPhone+Android

Hi folks,I've been troubleshooting with EE Tech support but not finding answers. I have a roaming bundle for SMS messages installed, but no texts are coming in from EE, or other UK (overseas) folks. What is working:1. Phone calls in/out are working ...