Roaming and the local networks are all saying forbidden

[Nrgtechnical]

currently in Bulgaria and as far as I’m aware the roaming side of the contract is set up correctly but all the lack networks are shown as being forbidden.I have set the spend cap and set to roaming .was with BT before we got moved over on this handset and everything was fine .now with EE I can’t connect .

can’t contact 150 as no carrier and text just remain unsent 

it’s an ulefone armor android handset

Any help appreciated 

[Northerner]

Hi @Nrgtechnical 

What does it say in your online account or EE app? 

Roaming, international calls and text all need to be activated. 

Thanks

[XRaySpeX · Accepted solution]

@Northerner : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming as long as you've used it in the UK previously. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?