Mobile Services

Roaming data

Hi,I am in Croatia, My EE auto activated a £2 per day plan to use my minutes and data and it was working fine when I turned on my roaming data. But overnight it stopped working and I have tried interchanging the setting but it doesn’t seem to get bac...

Unable to access emails when I leave home

I have all the relevant settings but can’t access my emails when I leave home on my iPhone. Is this because of a spend cap. 

I can't send texts or make phone calls while in South Korea

I cannot receive or send text messages nor can I call EE to have this sorted. I have tried every single suggestion that was in a previous post as I have been here a week. Is there an email where I can talk to someone about this ASAP. I need to be abl...

Two conflicting roaming add-ons

Hi I've recently changed my contract with ee. Before I was able to use our data abroad for free. I now have two add-ons on my account. One called "Roam in the EU" saying I can use my minutes etc while abroad, and a new one "£2 a day for EU roaming". ...

Paid to use phone overseas but can’t connect when trying to call UK from Canada

Cannot call from my mobile whilst in america

I can’t make calls on my phone in Canada

Can’t make any calls, not even to ee CS. Didn’t turn on roaming before leaving Uk as didn’t know I had to do that. Can’t activate roaming thru the app as keeps saying there’s a problem when I try to do it.. PAYE customer  and have no idea how to reso...

Number not yet assigned to a client

Trying to phone home from my mobile in Spain to landline in UK and keep getting a “the number you have called has not yet been assigned to a client”. Do I just need to wait?