Mobile Services

Can use mobile data but cant send or receive calls or texts.

Hi there, I have recently gone away to the United States and I have bought the roam abroad add-on so I can use my data, texts and calls in the US. Unfortunately I can only use my data as calls or texts do not work sending or receiving. I have tried r...

Resolved! OTP not coming through after switching to EE

I recently switched to EE, transferred my number from another network (Three). Since then, Natwest and crypto.com apps (both banking in this case) - are not able to deliver OTPs to my phone. I contacted 150 and got put through to "level 2 advanced te...

ee roaming in Kenya

what is the best option for roaming in kenya?

Can’t receive OTP texts while abroad

I can receive all types of texts but not OTPs while abroad - it’s highly frustrating as I can’t access bank accounts, work security to work!, use amazon prime or Netflix on a personal side. I’ve contacted the tech team and waiting for a reply but som...

Urgent!! No data roaming in Singapore

I am a monthly rolling customer. I Just arrived Singapore, I can make text message, but no phone call and no Data service. on the mobile phone, I have turned the Roaming Data on. How to do to active the data service? I have switched off and on again....

Stopping text / SMS notifications, even from EE

I look after the mum's EE account on her behalf and the frequent texts from EE are a problem, she gets concerned and doesn't understand them (she is 85). Is there any way to stop these texts, or switch communication preference to email (so I can dea...

Resolved! Will I be charged for sending pictures or emojis on iPhone?

My plan is 40GB data, unlimited texts and calls.will I be charged for sending pictures or emojis over iMessage or are these included in the texts plan?

Resolved! 0330 numbers from abroad

How much is it to call 0330 numbers from abroad

Network status disconnected

My phone will only make calls over wifi and no SMS messages. I activated an OPTUS sim in Australia. It did not work and when I returned to UK my network would not work. I have moved to EE changed number and factory reset, but no joy. SIM works perfec...

Roaming whilst on Cruise

Good morning. I have a question about an upcoming holiday I have.We are going to USA and Canada so will purchase the roam further add on to enable me to use my minutes/texts/data whilst away. Also, we are doing an Alaska Cruise, how does the data etc...

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