The EE Community

£77.00 bill for cancelling within cooling off period

Can anyone help? I cancelled my contact a few days after I received my sim there were no charges. Why have I been charged £27 for the contract and £50 deposit? Will these charges drop off or will I have to pay £77 for something I’ve never used? 

Digital Home Phone "Service not ready"

Hi,My digital voice home phone has been working fine, it is now claiming "service not ready".All bills are paid and everything is up to date.Why would this happen?Thanks in advance,Jons

Unhappy with Insurance Claim

I made a claim on my insurance yesterday as I had dropped the phone and the back of the phone had large cracks where you can see the components inside. The claim went through successfully and I had booked it to delivered tomorrow. Today about 15 minu...

Can i use my Samsung Smartphone with my EE account?

Hi,I have an EE monthly account which pays for my useage of my dumphone, and for my mobile router.Obviously i use the mobile router with my laptop. I never use the mobile router SIM card for phone calls ( i dont even know if i can). The mobile router...

Did you get this sorted as I'm having the same issue and have previously used this phone in the usa, i can send and receive sms but not calls

No data on my SIM

I purchased the 30GB-30days SIM card at the airport 5 days ago,And I started it yesterdayIt worked at the first time as I used approximatly 50MB (I checked it with my phone itself)but suddenly it didn't work from yesterday night.I entered to app and ...

I have a SIM only but want to update for use outside eg carplay

Master Socket 5C MK4 wiring

Hello,I have recently ently moved into a small property and have passed the EE activation date for my property. I am FTTC.  However, I have been having issues with set up and two engineer visits to the cabinet and to make sure I set things up right h...