Mobile Services

Resolved! Roam Abroad Pass

Hi all. A quick question about the Roam Abroad Pass. The info I've read on the website seems to imply that it can be turned on and off at will, and that the charges will be pro rated. So am I right in thinking that, if I was going away on a short bre...

How do I access my calls log from my eye account - urgent

My phone screen got smashed and I need access to some numbers to maintain contact. I thought I might easily find a log in my ee account - a step by step guide would help

Question re roaming in the US

Hi, I’m currently in the US and am using the Roam Further Add on. If I allow automatic network selection I always get T-mobile which rarely works successfully to allows me to use mobile data. If I turn off automatic network selection and manually cho...

Can you send a fax message from your Gmail account

Hi does anyone know if you can send a fax message from your Gmail account or SMS

In USA with no signal or internet

I’m currently in the USA with no access to internet & no signal to make calls. Whenever I log into my EE and try turn data roaming on it says ( ooos issue). I’ve deleted and reinstalled app, turned my phone off & on multiple times. Last night I could...

holiday to USA

I am going to the USA in a weeks time. I not on any contract I just pay £10 month top up credit. Can i use this or do i need to get a different top up credit while im there? I will be using watsapp mostly.

PAYG - EU Minutes Add-on Query

I am a PAYG customer. I'd like to know whether the EU Minutes add-on can be used for calling the UK from EU countries. If not, is there an alternative add-on that I can use.Many thanks.

Data add on not working in Turkey

Hello! I travelled to Turkey this morning and received an add on offer for £5 but realised it wasn’t valid in Turkey. The message wasn’t clear so I did not realise this after I opted in, how can I cancel the add on and receive a refund? Thanks!

Can't send a text from abroad to keep number alive

I've left the UK to travel for 12 months.Before I left the UK in November 2021 I spoke to EE to change my number from a monthly plan to PAYG. I asked how can I ensure I keep the number and was told to just send a text every now and then. The EE websi...

Still no service in French Polynesia

Has anyone managed to get service in French Polynesia? In 2018 EE acknowledged on the French Polynesia page that there was no service, but that has since been removed. https://ee.co.uk/help/help-new/roaming-costs/countries/french-polynesia# A post fr...

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