Mobile Services

1471 and 1571 not working after transferring mobile number to EE

I transferred my mobile number from BT Mobile to EE. Since the transfer and after fitting the new EE SIM the 1471 and 1571 services do not work. Anything I need to do to make them work?

Cannot make calls whilst in usa

Hi I have just updated phone the shop told me I was all set up for when I was in the USA I can use my data but it won't let me make calls whilst in USA Which i need I've tried looking for the part under my ee manage the device but that isn't showing ...

Resolved! Roaming Thailand

Hello I have a yearly sim contract (taken out in 2018) with 100GB data. I am looking at booking a Thailand holiday, and am unsure about plans/add-ons? I was previously in Thailand in 2019 (regularly using data) and I dont remember buying any particul...

Full Roaming

I called EE support to understand what my deal is on roaming before boarding a flight to Antigua. I was told I am eligible for Full Roaming (EU+Rest of the World) and that I would receive a text message to say the free add on was being activated. I d...

Resolved! Roaming Charges In India

Hi, i willbe travelling to India and wanted to know the charges please . thanks

Resolved! What are the charges for calling someone who is travelling with you abroad?

I am going on holiday with family & friends to the US. I can see the charges for calling home from the US, but what are the charges for calling the other members of my travel group - people with UK phone numbers but who are also in the US?

Resolved! Making calls from Dubai

Can you advise which add on I need to make calls from Dubai to the UKI have a monthly contract.I will require to phone the UK each day during a two week holiday for around 5 to 10 minutesThank you

Unable to make calls abroad

I am in the U.S. and am told that I am able to make texts and calls to the UK for a fixed price per day (via World Select Talk). I have opted into that, and tried to make calls to the UK, but they keep failing immediately. My roaming is on, my WiFi c...

Travelling to USA

I am travelling in the US for a month what are my options for staying connected

Can't call Irish landlines.

I cannot connect to Irish landlines when calling from the UK. I am ensuring I am putting the correct country code (+353) and double checking the rest of the number. I get no dial tone and then my phone either says "No network connection. Use wifi cal...

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