Mobile Services

Roaming in Canada

Hi there, i am trying to follow steps to add the roaming pass by texting ROAMING PASS to 150, but all I keep getting is the following, rather than a confirmation that the plan is added Text RO followed by the country name you are visiting to 150 We'...

Roaming in Moldova

I have a UK number and pay monthly. I am now in Moldova and want to have the ability to take a call from the UK in the next week or two. How do I do that and how much would it cost? Thanks

Croatia roaming

Hello, I’ve had a look at roaming for Croatia but I am still not understanding. I am a pay as you go customer with a pack been with EE since 2012 , am I able to use this data as I usually would or do I have to get extra allowances/packs? Thank you

Roaming App Activation

Does anybody know why roaming won’t activate within the controls settings in the EE app? It says disabled with a Red Cross, when I try It keeps failing and going back to the cross. I have text activated roaming using 150 and also the travel data pass...

Roaming issues

Hi AllI arrived in Italy yesterday and have not received a text from EE offering me the £2 a day fee for roaming. Have no idea why so have mobile data turned off and roaming turned off. Went in to My EE app and it comes up with an error when selectin...

Re: Cannot contact EE

Hi, i'm abroad and need to contact EE to dispute some charges on my last bill, however the live chat option isn't available (very frustrating) and it appears i get charged by calling 150 from abroad. How can i contact them? Thanks

Resolved! Re: Live chat

I’m going to Sicily next week - will I pay extra for roaming, calls etc?

Accessing Data in Aruba

Wonder if anyone can assist, currently in Aruba but I am unable to access ANY mobile data on my iPhone. I have data roaming on my account but nomatter what I do, it just will not let me access mobile data, I’ve done all the usual reboot, turn off, up...

Network Connection whilst in Dubai

I’m currently on holiday in Dubai and can’t connect to a local network. This has never happened previously when I’m abroad and I haven’t changed any of my settings. when logging into my online account and checking my data controls. It states that bot...

Roaming in Montenegro

Hi I am currently in Montengro and purchased an add on that said it would last for 7 days. However it text me three mins in saying my data had been used? Completely unsure how that is even possible!

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