OTP panic

[Suzanne11]

My bank are sending OTP pass codes to my msgs, and I'm getting nothing. I need this to access online banking need help. Its an oppo X3 Lite 5g handset I have.. Suzanne 

[Leanne_T]

Hi @Suzanne11

Can you receive other text messages? 

Have you restarted your phone? 

Also, are you connected to WiFi? 

Leanne.