Contacting EE

frankandhonest · ‎07-09-2022

I am in the UK. While signed into MyEE, I have been unable for months to use live chat. I write this as I wait interminably on hold for a live person to answer the CS helpline.

[Mod Edit: Moved to new thread]

XRaySpeX · ‎07-09-2022

@frankandhonest : & this has what to do with this thread about roaming?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Christopher_G · ‎07-09-2022

Hi @frankandhonest

What is your query regarding? We'll do our best to help.

Chris

frankandhonest · ‎07-09-2022

I had the same question.

Sent from my iPhone

Christopher_G · ‎07-09-2022

In the original post the user was abroad, and you've said you're in the UK, @frankandhonest.

If you can detail exactly what you're looking to do, we'll do our best to help you do it.

Chris

frankandhonest · ‎07-09-2022

Live Chat has not worked for me in at least the past 12 months. I waited about 20 minutes for technical help and I got precisely the information I needed, since I needed to be sure of data plans and functionality before 5 am.

Sent from my iPhone

frankandhonest · ‎07-09-2022

I will be abroad early tomorrow. Thanks, but finally got my several questions answered by telephone call with EE technical support.

Sent from my iPhone

Christopher_G · ‎08-09-2022

Glad you got the answers you needed. Have a great trip. 🙂

Chris