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[rlprice1me]

Appalling! My daughter has just landed - first holiday on her own - phone not working can’t access the app or website

[Chris682]

Fix an EE phone not working abroad, restart your device, turn off automatic network selection to choose a local network manually, and verify that data roaming is enabled in your phone settings and your EE account

Im assuming you have tried this?

[Peter_W]

Welcome to the Community, @rlprice1me.

Fingers crossed some of the above @Chris682 has recommended will do the trick - sometimes phones just need a bit of extra coaxing to recognise a roaming network, and even I've had instances where I've needed to do a restart to get things working when I land. 

It's worth double checking to make sure she hasn't accidentally toggled roaming off in the phone's settings - just be aware this is independent of any roaming settings at our end, so does not guarantee the ability to roam.

If none of this makes a difference, please give our team a call, and they'll be able to check over all the roaming settings at an account level too.

Peter

[Schockwave]

@rlprice1me , if on contract, have you your daughter made sure that roaming is enabled on the account?

[bristolian]

Data roaming is a phone setting allowing use of mobile data whilst already roaming.

Roaming is an account/SIM-setting allowing access to foreign networks.

That network access allows use of calls, texts & mobile data.