London Underground

[Levan1]

Can’t connect to London Underground Wi-Fi automatically, can do manually though, but it’s annoying. Can anyone help me with this issue please?

[Jon_K]

Hi @Levan1.

Have you tried forgetting the network then connecting again to see if this helps?

You can do this in Settings then WiFi on your phone.

Jon

[Levan1]

Hi Jon, yes many times, didn’t help. Also tried resetting the network settings , no luck 

[Levan1]

Never had any problems with android before

[Jon_K]

Thanks @Levan1.

The next step would be to contact our Customer Care team so they can check your account.

They'll also be able to run through additional troubleshooting steps with you.

Jon

[Levan1]

Hi Jon , I contacted customer service twice, first time the guy called Luke told me that he’s going to reset my account from his side, but I received text that my case is closed. Second time through the help chat , still no luck. Sorry to say but I had a feeling that She didn’t really understand anything 

[Jon_K]

Thanks @Levan1.

Usually the next step after this would be to speak with our Tech Gurus so they can raise an investigation ticket. They would investigate this and get back to you with an outcome.

Jon

[Levan1]

Hi Jon. Thanks for your help.How can I speak with tech guru?

[Jon_K]

You can just contact our Customer Care team and they'll put you through, @Levan1.

There isn't a direct contact number for them.

Jon

[Levan1]

Thanks for your help Jon