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Transition to 5G

MD106
Investigator
Investigator

Hi, 

I recently understood that my current SIM card does not have to 5G. I mean wherever I go in London I can't reach a 5G connectivity. How can I change safely my card with EE to have it ? 

1 SOLUTION

Accepted Solutions
bristolian
EE Community Star
EE Community Star

EE SIMs are not "G" specific, they support all technologies form 2G > 5G. This applies to SIMs from 7 years ago just as much as it applies to ones from last week.

The difference is that older SIMs may not support 5G-Standalone, thus will always use 4G as an anchor coverage layer in addition to 5G. 5G-Standalone uses 5G-exclusively without using 4G, this can require a more recent SIM.

View solution in original post

6 REPLIES 6
Chris_B
EE Community Star
EE Community Star

@MD106  is your device a 5G device?  If it is is 5G enabled on it ?    What device is it? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Yes my phone is a 5G device and it is enabled on it. It's a iPhone 16 pro.

Chris_B
EE Community Star
EE Community Star

@MD106  If you got the sim with the device it’ll support 5G even if that sim is around 3 years old it’ll support 5G.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Matt_124
EE Community Star
EE Community Star

Are on Pay As You Go or a Pay Monthly Contract?

I was on PAYG. But I called on 150 to set it up to Pay Monthly Contract.

 

bristolian
EE Community Star
EE Community Star

EE SIMs are not "G" specific, they support all technologies form 2G > 5G. This applies to SIMs from 7 years ago just as much as it applies to ones from last week.

The difference is that older SIMs may not support 5G-Standalone, thus will always use 4G as an anchor coverage layer in addition to 5G. 5G-Standalone uses 5G-exclusively without using 4G, this can require a more recent SIM.