Why am I being charged to call from France when I have a roaming package?

[Gdean]

I called a number of my kids school (0203.... in London) while I was in France and I got charged for the roaming call although I have a roaming package in my contract. Why is that?

[Katie_B]

Hello @Gdean. 

Thanks for coming here. 

What plan are you on?

Have you been able to use data OK?

When you arrived in France did you receive a welcome text advising you can use your phone?

Speak soon, 

Katie