Forum Posts

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 1799 Views
  • 4 replies
  • 17 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 35847 Views
  • 275 replies
  • 87 Helpful

Resolved! ROAMING PASS USA not working

Hi I've arrived in the USA Boston area and my iphone isn't working on Data RoamingI paid for a Roaming Pass for a month before I left the UK I've tried many of the solutions like selecting network etcI just can't get it to provide me with dataANy hel...

Resolved! Travel to India

Hi I live in the UK and I'm on PAYM contract. I'm going to India for 10 days. Is my best option to buy the travel add on (£8.45per day) for my trip to ensure I can still use my mobile for data/calls/messages etc?

Resolved! Roaming in USA stopped working

Hello  I am on holiday in the USA. I paid for roaming before I left the UK and when I arrived I received the "Welcome to the USA" text and my phone connected.  I had another flight so went into airplane mode and when I turned that off, I have not rec...

Rich19651 by Investigator
  • 663 Views
  • 15 replies
  • 1 Helpful

Resolved! Roaming Charges in USA

Hi all, I am waiting for EE to resolve an IT issue with my phone which is stopping me from buying the Roam Abroad Pass, however EE are covering my roaming costs up to £200.  However I have no idea how much data that would work out as I can’t find roa...

Iain9893 by Visitor
  • 470 Views
  • 1 replies
  • 4 Helpful

Cannot make or receive any calls

How did you get sorted in the end? I’ve been having the same issue for months! Spoken to CS so many times and they have amended so many settings but nothing working. Was absolutely fine till I upgraded my phone. 

Aliceb3 by Investigator
  • 419 Views
  • 10 replies
  • 1 Helpful

Resolved! Spend Cap and Roaming

Am travelling abroad for 2 weeks in November (Spain & Portugal), am thinking of just paying the daily roaming fee - it is a cruise, so 4 days at sea when the phone won't be used!My current spend cap is set to £20.Does the daily roaming charge affect ...

p1979 by Investigator
  • 549 Views
  • 1 replies
  • 4 Helpful

No contact from EE to fix issue with SMS not being received abroad

I have two identical phones with two different EE lines and am now abroad.  One phone is receiving SMS (2 step verifications, etc) but mine isn't. I called (at great expense) to EE last week and was on the phone for an hour!  I got handed from Custom...

tjbryant by Investigator
  • 512 Views
  • 7 replies
  • 0 Helpful

Resolved! Roaming in Australia

I have been in Australia a week, I bought the roaming pass. I am on contract. But it won’t work?

Kaye8 by Investigator
  • 502 Views
  • 6 replies
  • 0 Helpful

Resolved! Connectivity in Egypt

I'm in Egypt - I arrived this morning.  I have no connectivity at all. I've tried everything - turning airplane mode on and off, turning my iPhone on and off, selecting network.  Nothing is working and I can't get hold of EE as need connectivity to d...