Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 6799 Views
  • 0 replies
  • 12 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 6465 Views
  • 4 replies
  • 19 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 62489 Views
  • 290 replies
  • 89 Helpful

Resolved! Roaming in Australia

Hi. I have been here in Australia (Sydney) for the past 4 days and have the EXACT same issue.  I notified EE prior to my departure that I will be in AUS, removed my spend cap, authorised my 5 day abroad pass and turned on roaming once we arrived. I a...

MB_007 by Investigator
  • 1695 Views
  • 15 replies
  • 5 Helpful

Phoning uk from abroad

I am currently on holiday in Barbados and trying to ring home in the UK. My husband and daughter both have phones linked to my account and none of us can make calls. My husbands worked 2 days ago but now none of us can call. We have tried buying the ...

JuliaT31 by Visitor
  • 508 Views
  • 3 replies
  • 2 Helpful

Roaming

We regularly spend 3 months a year in France ….our last visit in the autumn of 24 when as before we were able to purchase a monthly pass ….WITHOUT  warning we can only now purchase  weekly passes which is little less than the daily charge. ….this is ...

Bora23 by Visitor
  • 462 Views
  • 4 replies
  • 4 Helpful

Help needed buyibg roaming add-on

Because ee has made it impossible to sign in to its app, with all its passcode (email AND phone, even with a password!!!) nonsense, I can't access the option to pay well over the odds for one day's Internet access.  Does anyone know how to get round ...

Ehhrdhh by Visitor
  • 406 Views
  • 2 replies
  • 0 Helpful

Zone 2 pass

I bought a Zone 2 Pass for use in Colombia. I had a text saying it was active but it wasn't shown anywhere on my account when I logged in. How can I tell if it really is active?

Roaming in USA

This is complete nonsense. I am currently in the usa and this morning had a text to tell me what great news it was you have simplified my roaming inclusive extra to only use in EU.  I am now stuck in the USA unable to use my phone. You advised I coul...

Currently abroad (Majorca) and cannot make any sense of roaming charges

Hi folks. I’m new to EE’s method of handling roaming away from the UK so spoke in advance if any of this is daft. I checked in advance and found a refeeende that said I can only buy a roaming pass once I’m in Majorca. That seemed really odd as it ope...

trial812 by Established Contributor
  • 981 Views
  • 5 replies
  • 2 Helpful

Roaming not working

How do I call them when I'm currently in Australia and my phone no longer allows me to call the UK??

Prturss by Explorer
  • 468 Views
  • 3 replies
  • 1 Helpful

Roaming

I am currently abroad and want to purchase an add on. Unfortunately,  the text messaging isn't working. I received multiple texts from EE stating "text ROAMINGDATA to 150 to purchase additional data". When I do text "ROAMINGDATA" to 150, I get a text...

SF74 by Investigator
  • 550 Views
  • 5 replies
  • 3 Helpful