Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 8004 Views
  • 0 replies
  • 12 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 6929 Views
  • 4 replies
  • 19 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 64136 Views
  • 290 replies
  • 89 Helpful

Stopped making calls while roaming

I came to Lanzarote 5 days ago. I bought the 7 day roaming pass and enabled a spending cap. I could call out the first two days, but since then it says number not valid. That is the same for calls to the UK or to Lanzarote numbers. Data is still work...

Bucks1 by Investigator
  • 524 Views
  • 3 replies
  • 0 Helpful

Resolved! Phone block in US

How do I call back to U.K. from USA? My phone may have a block on it but I can’t find out how to unblock

BOB1015 by Visitor
  • 486 Views
  • 2 replies
  • 3 Helpful

Not receiving text messages in USA

Hi,I have 2-step enabled on all of my accounts so I need to receive verification codes when logging into social media and other websites. Ive been in the USA for 2 months and had no problem receiving these texts until now. Anyone else experienced thi...

Resolved! Disgusting roaming abroad price increase by 200%

I am visiting Australia in a week. In preparation I visited the EE shop in Bognor Regis in November.  I wanted to find out the price for roaming abroad. The agent there told me it would cost £25.00 for 28 days and to come back in January 2025.   Now ...

Resolved! Is there anyway to automatically forward a text?

OK so here's the thing....I'm off to Canada for a prolonged visit and will need to have a mobile while I'm there.  To use my normal phone and number while there will cost, I believe, £25 for each week and then stupid money for each text or call.  So ...

Roaming phone calls in Australia

I've been unable to get make or receive calls (but can receive text messages) on EE roaming since before Christmas in Australia - my wife on T-Mobile/EE also has the same issue, she was able to make occasional calls but that stopped too.Spoken with E...

jbmk159hl by Contributor
  • 799 Views
  • 8 replies
  • 0 Helpful

Resolved! Roaming removed.. can I get some sort of add on?

My roaming add on has been removed. Extremely annoying as I’m out of the country more than I’m here! Mostly USA. I tried to change my add on from EU to ‘ROM’ whatever that is but it’s greyed out and won’t let me switch. Is there any way I can add int...

USA Roaming and cruising

We're doing an Alaska Cruise, starting with 2 days in Seattle, then a day at sea, then numerous stops in Alaska for 5 days, another day at sea and 1 day in Canada.Do I have to buy 2 days of Zone 1 then a Zone 4 for the sea day, then another Zone 1 pa...

Kerryr by Investigator
  • 605 Views
  • 1 replies
  • 2 Helpful