Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 5401 Views
  • 0 replies
  • 12 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 5979 Views
  • 4 replies
  • 19 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 55541 Views
  • 290 replies
  • 89 Helpful

Resolved! Roaming abroad school trip

How do I sort out roaming for a child going abroad before they go? Can't speak to anyone from EE and only option seems to be buy when you get there....which I can't do! any ideas? thanks 

Sian56 by Explorer
  • 470 Views
  • 3 replies
  • 1 Helpful

Changes to inclusive extras

No more roaming option which covers Europe and ROW. I am travelling in New Zealand and EE just cut off my data and switched me to a Europe only roaming plan. I am paying £97 a month specifically as I wanted worldwide roaming included, now I don’t hav...

Unable to make calls whilst abroad

I'm in the same situation as this. Arrived in Brisbane on Monday morning. Roam Abroad pass is active (text received to confirm) and am able to use data and receive texts without problem. As soon ad I want to make s call however, to either UK or Aus n...

XH4 by Visitor
  • 396 Views
  • 1 replies
  • 1 Helpful

Resolved! Roaming

I remember when I could sort my roaming requirements in 2 mins by calling 150 and talking to someone !After an hour trying to work it out on the website and getting moved all over I am hoping someone here can help me.I am going to europe and cannot s...

Roaming pass

Hi, I’m in Australia for 3 months, I have the roaming pass activated, i have data and texts but can’t make phone calls not had this problem before not sure how to resolve it, any help would be appreciated cheers 

Aardvark5 by Investigator
  • 476 Views
  • 7 replies
  • 8 Helpful

Re: Cannot receive calls whilst abroad

I am having similar trouble whilst in Denmark;Roaming Active - Via roaming abroad add-onNo call diversion active. I cannot receive calls whilst I am in Denmark. Its an english message coming through saying i am unavailable so its an EE problem, not t...

Charges for roaming

HelooI have got charged extra charges when I spoke to them they said it is the roaming charges for answering the call from other country. I have opted out from international calling if that is the case I should not get any incoming calls as well. I a...

Akanksha1 by Investigator
  • 726 Views
  • 5 replies
  • 5 Helpful