Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 9328 Views
  • 0 replies
  • 12 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 7580 Views
  • 4 replies
  • 19 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 66539 Views
  • 290 replies
  • 89 Helpful

Is anyone still having a problem ?

We are also in a portugal and today 30th neither I or my wife can dial out on our EE phones we both have free data roaming. I know we all had a problem the day of the blackout but is anyone still having a problem ?

Resolved! Will i be charged extra

Will it cost me extra to tx me friend on weeks holiday to Italy from from the UK I'm on unlimited everything plan please help !

Kala13 by Explorer
  • 444 Views
  • 2 replies
  • 4 Helpful

Resolved! 4G in Europe

Hi my daughter is on an iPhone, she's traveling Europe and doesn't have any 4 G how do we get this? She said data roaming is on ?

Resolved! Lost inclusive roaming in Australia

I used to have included minutes and data from Australia but got a text from EE to say that had been removed?  Checking my extras I now only have roaming in EU included. I'd like to add Row 1 so I can have Australia again but it doesn't give me the op...

No incoming our outgoing calls in Portugal

Good afternoon for 10 days I have been unable to make or receive calls.  My contract has roaming on it.  You keep asking me to call you or you call me but I do not have access to another phone.  Can someone please try and fix this problem I have urge...

606441 by Investigator
  • 782 Views
  • 7 replies
  • 3 Helpful

Roaming in Germany - What is the current situation?

When I went to Germany before Covid, my phone always connected to the telekom.de network. I always got a great signal which was really fast (30 MBPS +).   Since 2021, this has changed for the worse. My phone now connects to o2-de, which often says 4G...

Theo77 by Established Contributor
  • 11139 Views
  • 33 replies
  • 13 Helpful

Roaming pass

I am currently in NZ and my Roaming Pass was working fine up till a few days ago (and my contract is till end June) but now EE have somehow removed it and calls and data now cost dear. I have spent hours on their website trying to find out where it h...

Roaming issues

I contacted EE with this problem on 27/04/25. The complaint is closed. I was told there is an issue and EE are trying to fix it. Told to keep turning phone off and on again which I’ve done several times, still no joy. Used my wife’s phone to call the...

Malc21 by Investigator
  • 905 Views
  • 9 replies
  • 1 Helpful