Mobile Services

Add new SIM to account

Hi, I have bought a new physical EE PAYG SIM card which I want to add to my existing EE account. I want to activate it online, but I am not replacing any of my existing phone numbers - it is an extra line on my account. Is there a simple way to do th...

EE automated call system is rubbish

I've been trying to talk to someone to query roaming charges for about 30mins and the automated phone system is simply designed to fob me off with a text message and then hang up.  Rubbish customer service.

Do callers to my mobile get charged any extra when calling me while I’m abroad?

eSIM No Signal

I activated my eSIM from the EE app yesterday on my new iPhone 15 plus. All worked and it said the mobile data plan was accepted. The eSIM says 'on'. However, still no signal? EE have been no help at all on live chat. I've restarted the phone, toggle...

Can’t pay bill online error message showing up

No access to cellular data.

For the last 2 weeks I have apparently been using my cellular data at an alarming rate. I have purchased data in addition to my plan. This has also been gobbled up. I now have no cellular data access on my I-phone and I pad. Technical at EE now say t...

Don't get calls ?

Iv put my new sim in can make calls but can't reserve calls ? 

EE blocking Amazon Verification Codes

I am unable to update my Amazon password or connect to my Alexa as both require a verification code from Amazon, spoke with Amazon who went through lengthy checks, all correct their end of they are saying EE need to remove blocks? I can see this has ...

Not receiving OTP from Amazon

I've been with EE for nearly 1 year. I receive OTPs from my different organisations. I'm setting up 2FA on Amazon but when I enter my mobile number I don't receive a OTP message. I've spoken to Amazon and they said contact EE. I spoke to EE (150 - Ne...

Mobile data

Why is it that BT moved me to EE and now my phones are not on the same bill as broadband and EE disconnected the phones due to non payment but I have a direct debit mandate. So I spent 2hours on the phone sorting it and paying directly to get them re...