Hello @fran-mickcowley ,
Welcome to the community,
All 03, 02, 01 are charged the same, they are not premium numbers, the same as 0800 numbers. 0845, 09 numbers are premium numbers and not included in plan.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
