Mobile Services

Roaming Mexico

Hi, I’ve just come to Mexico and rang EE a few days before setting off and added the calls texts and data roaming package to both lines on my account. I got a couple of texts of EE when I arrived at the airport but now I’m getting absolutely no mobil...

Roaming from Lebanon

I traveled to Lebanon, I pay monthly with no contract. I need to activate international calls and voicemails but I am unable to find the option. Could you please help?

Texting 83936 Message not Sent number formatted incorrectly

Hi. Trying to text Radio X which is a five digit number. I got a message back that the number is formatted incorrectly. This used to work but now it just doesn't work.Thanks,

Re: Roaming Fair Usage

Hello, I am currently abroad in the U.S. and my roaming is not working. When I check in the app the roaming worldwide toggle is off and when I try to turn it on it has an error message / is blocked. Can you please help? I am paying for roam abroad 

Roaming in Turkey

Hi, I'm going to Turkey and want to know what roaming package i need to use my phone.

Calls won’t go through to someone on EE, but do with other networks?

Hi, since Monday I have not been able to get through to someone via calling who is also on EE. When I attempt to call, it doesn’t not ring at all but immediately goes to voicemail and the automated voice tells me ‘this service is under maintenance’ t...

France - Roam Abroad Pass info

Hiwere travelling to France in a few weeks.I have unlimited data, will adding the roam abroad pass keep it unlimited while in France or is there a fair usage policy for abroad?just don’t know whether to get it for me, husband and son or just one me a...

Ive got data and minutes but cant use either

Today i bought a SIM.  15GBP for 15 GB data, plus unlimited text and minutes. i cant make calls... get a message i have no credit. I can receive calls but it's unclear whether it is free. I cant use data.... get a message I have to use WiFi. Why cant...

Call forwarding

Hi. If I set up call forwarding as I am going somewhere with no WiFi and no signal but it does have a landline. Does the forwarding just come from my call allowance? I will be in UK. Hoping I can st it up but not have any extra charges to my account 

Re: Calls are not being connected to this number