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Blacklist Phone Request

Flowers1005
Visitor

‎13-11-2022 03:15 PM

Hi,

I had a Samsung Galaxy S20 5G that was taken in a shopping centre yesterday. The phone was bought from Amazon, unlocked, brand new, I have proof of purchase.

EE have blocked the SIM yesterday and replaced the SIM today, (I have a SIM only contract) in store they said they are unable to blacklist the phone, are there any services within EE that can blacklist the device? 

Thanks in advance.

0 Helpful
1 REPLY 1
Jon_K
Former EE Employee

‎14-11-2022 08:23 AM

Thanks for coming to the community, @Flowers1005.

I'm sorry to hear this has happened.

Have you spoken to our Customer Care team over the phone about this?

Jon

0 Helpful