Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Roaming

Hi there, I have bought a 7 day data bundle (22MB&) for roaming outside the EU (cost £28.54), but I am unable to get it to work. Given that it is almost impossible to contact ee to resolve these issues, I am wondering if anyone has been able to solve...

Transfer my calls to skype numer

I would like to transfer my calls for Skype numer

Roaming - Unable to switch on worldwide roaming

I have left UK without activating worldwide roaming. I have tried both on MyEE app and on the web to unblock Roam Worldwide and on both platforms it says "there seems to be a problem". There is NO WAY to contact customer support via chat (*very* frus...

Phone stopped working in India after 3 days

Hi,I landed in India on 30th and my phone worked fine with data for couple of days and it has suddenly stopped today. there is no cap on my account, data roaming is normally enabled on my account. It is very urgent this needs to enabled. please can s...

Data roaming wont actuvste

Help. I’m in France and can’t activate data roaming. . I’ve tried to activate online but it stays blocked, saying, sorry we were unable to activate your changes. I messaged 150 asking for EU data roaming which I am now paying £10 a month for and whic...

Resolved! Travel to morocco

I’m travelling to Morocco tomorrow for a week. Can someone tell me my options for calls & data use there please? I’ll need to call UK, France, and also others in Morocco. Thank you

Confused about EU roaming and contract

Hi all, hoping someone can advise on this. I've been an EE customer for several years and was transferred to a new SIM-only contract in September 2021 as apparently my old plan was being discontinued. I have texted 'RO' followed by the EU countrie...

Resolved! New PayGo sim, but no chance to choose a VoiceMail PIN

Hi I left a VM on my new EE Paygo Sim from my old mobile sim. But when I hold "1" to connect to EE VM service, I am told I need to enter my mobile number or press # if calling from EE mobile, and then enter my existing PIN number. But I never chose...

Resolved! Roaming Thailand

Hello I have a yearly sim contract (taken out in 2018) with 100GB data. I am looking at booking a Thailand holiday, and am unsure about plans/add-ons? I was previously in Thailand in 2019 (regularly using data) and I dont remember buying any particul...

Re: Data roaming wont actuvste

Hi I w got same problem I'm now in Poland end my roaming is blocked end nobody can calling to me.