Community Activity

SIM card

My phone wont pick up EE signal, took it to a repair shop and told me it`s the sim card faulty, could I have a new one and will I keep my number?

AL33 by Visitor
  • 13 Views
  • 1 replies
  • 0 Helpful

iMessage and FaceTime

Hii have just received a message saying iMessage and WhatsApp not available in 5 days.i have tried the ideas mentioned in the forum but to no avail. I have retained my old number  when I moved to EE.Any ideas please?TIA

Mwords15 by Investigator
  • 29 Views
  • 2 replies
  • 0 Helpful

Now tv subscription

I have a sky sports package but can’t work out how to watch it on my phone. I assuming I need to log into now tv but I don’t know my log in details and won’t let me reset my password 

You have used all your data - No!

Today, and previously, I receive a message stating that I have used all my data, yet when I log in to EE, it shows that I have plenty left.  This has been happening quite regularly for the past 2 months or more.  These two screengrabs were taken this...

Screenshot_2025-06-13-10-34-01-59_0ce57feeccaa51fb7deed04b4dbda235.jpg Screenshot_2025-06-13-10-33-45-27_bc15f63c41a0c6fb199a22eda058b64b.jpg

EU Roaming query

Hi there,I’m going on holiday to the Canary Islands in 2 weeks.  I have a query around EU Roaming, since changes were made to Roaming last year.I currently have 3 lines with EE :-Ultd Mins, Texts and 40GB internet on my phone (taken April 2021)Ultd M...

Billing

Why can’t I log into my account to view my bills, the number I have it does not recognise 

PVM620 by Visitor
  • 13 Views
  • 1 replies
  • 0 Helpful

Live chat

Hi, is it usual that Live Chat is unavailable under Help, all day Sunday?

HollowayRoad by Established Contributor
  • 8024 Views
  • 13 replies
  • 1 Helpful

Poor Customer Service

Is anybody else experiencing poor customer service from BT/EE and feel like they are being fobbed off at every opportunity?Has anybody managed to successfully register a formal complaint in the last four weeks?Are you experiencing wait times of over ...