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Re: Can make calls but cannot receive calls or texts

Paul_Gailiunas
Investigator
Investigator

‎24-09-2022 05:19 PM

I had no problems until a few days ago. Now I am experiencing the same as you: I can call out but if I try to call in I get an "unable to connect" message.

I went to the local EE outlet today and was advised to update the software. I have done that but nothing has changed.

Since I am not alone it looks very much as if EE have done something strange.

 

0 Helpful
5 REPLIES 5
James_B
EE Community Manager
EE Community Manager

‎25-09-2022 09:53 AM

Hi @Paul_Gailiunas,

Welcome to the EE Community. 🙂

Have you recently made any changes to your EE account?

James

0 Helpful
Paul_Gailiunas
Investigator
Investigator
In response to James_B

‎25-09-2022 11:33 AM

No.

Paul

 

0 Helpful
James_B
EE Community Manager
EE Community Manager

‎25-09-2022 11:51 AM - edited ‎25-09-2022 11:54 AM

Does the Network Status Checker show any problems in your area @Paul_Gailiunas?

James

0 Helpful
Paul_Gailiunas
Investigator
Investigator
In response to James_B

‎25-09-2022 01:02 PM

No.

Paul

 

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James_B
EE Community Manager
EE Community Manager

‎25-09-2022 01:09 PM

Thanks for checking @Paul_Gailiunas

Please get in touch with Customer Care so a member of the team can take a quick look at your account.

James

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