Help! In Indonesia no data roaming or ability to call anyonespite sorting in UK

[Redria]

Arrived in Bali after a very vary long journey. Had to call person to collect me but phone won't work. I sorted this b4 leaving.  Roaming on and data pass added.  Had to use local shop phone. Not good and very stressful. Tried calling cus service on WiFi no good. Tried using a colleagues phone 20 min wait time at god know how much per minute. Then, and get this, got cut off. EE service these last year or so service very poor. No live chat no call back. Can ANYBody help me? It's 3 am here I'm wide awake and my family can't call them nor I them. 

[XRaySpeX]

What data pass?

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming as long as you've used the SIM in the UK previously. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?