Mobile Services

Discussion about Mobile services, like roaming, calls, messaging etc

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Texts in Europe

I am unsure how or when Texts stop working when I am in Europe - I just returned from Italy and my texts stopped worked halfway through the week.  I pay a substantial tarrif for UK unlimited calls and texts but it seems EE want me to pay another £10 ...

clarkeb43 by Investigator
  • 642 Views
  • 13 replies
  • 3 Helpful

Upgrade to sim only

Hi I have a family pack with you with 5 devices on it and I’m looking to change the one which is number XXXXXXXXXXX to sim only  [Mod edit: Please do not post personal information such as your phone number in this public forum. Thanks]

Roaming in Canada

Recently arrived in Canada and have paid the £9.50 payment to allow roaming, but I am unable to turn on Roaming within the EE account settings on  my Fiances's phone.I get a message back asking me to text INFO to 150. This is impossible as I am runni...

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AndyH961 by Investigator
  • 549 Views
  • 7 replies
  • 2 Helpful

Does it cost to receive a text message whilst in USA

I don't need to use my phone to make calls or texts in USA but may need to be able to receive text messages from US numbers when we are booking table reservations at restaurants.  Are there any charges for this and do I need to enable anything on my ...

Megan107 by Explorer
  • 4392 Views
  • 3 replies
  • 2 Helpful

I can't send SOME texts.

In the past month I have found 3 numbers I can't send text messages to. All 3 are valid UK mobile numbers and unrelated. I am able to text most other numbers I try. I have checked the Message center number. Sending these texts is part of my volunteer...

elliem163 by Investigator
  • 656 Views
  • 16 replies
  • 2 Helpful

Out of service

Arrived in Florida USA and me and my Dads Galaxy's phones do not have any service. My dads phone Galaxy 7 edge used to be mine and the sim card is coming up with my number. My phone is not my number and also bith sims are out of service. Any advice w...

Going straight to voicemail

My Samsung phone has now started to go straight to voicemail when anybody rings me can someone help.checked do not disturb, the voicemail setting is off

Roaming abriad

we are currently abroad my husband purchased a roaming plan but he can not access to the internet.

Jac02 by Visitor
  • 313 Views
  • 1 replies
  • 2 Helpful