Wi fi abroad

[Sarah1419]

My son has the I phone 14, we are in fuerteventura at the minute, he’s on ee, on his phone it says 5g  but he can’t get any internet, he’s tried resetting the phone, taking out the SIM card , everything’s turned on correctly, any ideas please?

[XRaySpeX]

@Sarah1419 : You should be able to use your phone over WiFi anywhere in the world. It is no concern of of EE & isn't roaming. In case you're asking about using it over the mobile networks abroad please see the following:

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming as long as you've used the SIM in the UK previously. You won't see any of those settings & don't need to change anything.