Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

I've had texts about essential works in my area with a link - is this spam?

We're making some essential improvements to our network in Plymouth which might affect your service from 09-Mar for 6 days. We apologise in advance for any disruption this causes - we'll work as quickly as we can. If you do experience any disruption ...

Roaming

Hi I’m holidaying in turkey in June do you have to pay for roaming. If so what’s cheapest way to do it

Phone Not Connecting to a Network in India

HII landed in India last night and turned my phone on. It 'searched' for a network but didnt connect. I have tried turning it off an on again and switching airplane mode on and off - each time it searches for a network and then fails to find one.......

I’m abroad without receiving messages

Hi, thanks God I can get in touch with the EE community, I’m abroad (Chile) and my phone has credit but it isn’t available to recieve any message, Is it any chance to send me a message or check if my number can work againGod bless you

I am In Spain calls are barred and I can not call EE from my phone and can not

Hi ThereI need help I am out of UK and I can not use my phone.I can not make any call, no sms, no internet.I try to call the umber of EE to call form abroad but I could not speack with anyone.Could you please help me urgently? many thanks

Re: phone number formatted incorrectly

Hi, I've just seen this seen this forum as I just had the same issue when trying to text a number and was getting the same error messageI changed the beginning of the number from 07 to +44 and tried resending text which seems to have worked, text has...

Resolved! Can't make outbound calls and no internet from Italy

Hi, I am spending few days in Italy and from this morning my EE virtual sim stopped making outbound calls and internet doesn't work too. I restarted my iPhone 13 several times and reset network connection as well, but still NOT working. Someone can p...

I am trying to text 84555 number to pick up a parcel to send back to Virgin

message won't send...Any suggestions

Why can’t I make calls to the uk from Spain?

I can’t seem to make calls from my phone in Spain to the uk??

Resolved! Slow SMS UK to Philippines

I am in The Philippines, staying until May 2020. My bank needs to send me an SMS message when I transfer money from The UK to here. The problem is that the one-time-password is valid for 10 minutes but SMS messages are taking several hours to come th...